FAQ

Frequently Asked
Questions

At Hippos Auto Spa, we make car care simple, transparent, and stress-free. Our FAQs address common questions across all our services—from Colour & Repair (spray painting, accident repair, bodywork) to Clean & Shine (interior and engine detailing, buffing, rims, watermark removal, headlight restoration) and Coat & Guard (PPF, wraps, ceramic coating, window tinting). If your question isn’t listed, our Customer Service team is just a call away at 0710-256-557.

The duration depends on the service selected. Detailing usually takes a few hours to a full day, though longer if the car is in poor condition. Wraps and PPF installations typically take around 7 working days. Paintwork varies the most: small panel repairs average 3 days, while full-body repaints can take up to 12 working days for saloon/sedan vehicles.

We encourage bookings to help us serve you better, but walk-in clients are always welcome. You can use OtoQuotes to book in advance and also get a personalized cost estimate instantly.

Pricing is customized to each car’s needs. To give you an accurate estimate, we provide OtoQuotes, our intelligent pricing calculator, which generates a personalized quote instantly, 24/7.

Yes, selected services come with warranties. Wraps are covered for 6 months, PPF for 1 year, and paintwork for 1 year.

We accept cash, mobile money, and card payments for your convenience.

Absolutely. We use only high-quality, professional-grade products and proven techniques to ensure your car is well cared for.

We recommend detailing every 3–6 months to maintain your car’s appearance and condition. Protection services like ceramic coating, PPF, and wraps can last much longer depending on usage and care.

While we do not bill insurance providers directly, we provide all the required documentation to support your claim. Payments are made directly by you, and we’ll assist you in preparing everything needed for reimbursement.

We are located on Academy Road in Karen, Nairobi, Kenya. Our working hours are Monday to Saturday, 9:00 am – 4:00 pm.

Yes, we provide pickup and delivery services within Nairobi and surrounding areas for your convenience.

Yes. We source high-quality paints, coatings, and films from trusted suppliers to ensure long-lasting finishes that match your car’s original factory look.

Customer satisfaction is very important to us. If something doesn’t meet your expectations, our team will review the work with you and make corrections where possible to ensure you leave happy.

FAQ